Damaged or incorrect order
If an item arrives damaged or is not the piece you ordered, contact us with your order details and explain what happened.
Order help
Let us make it right.
Handmade pieces deserve human help. If something is wrong with your order, speak directly with us.
Handmade variation
Small variations in colour, texture, stitching, and finish are part of handmade and small-batch work. They are not always faults, but we are happy to discuss any concern.
Return requests
Because many pieces are handmade or available in small quantities, returns are considered case by case. Contact us before sending anything back so the correct next step can be agreed.